Southwest Airlines continues to be the definition of good customer service and one of the most admired companies in America today. Everything that seems to come across the wire these days about Southwest is good news, and the most recent account is no different.
According to a news release on PRnewswire.com, the airline exercised excellent crisis avoidance skills when it decided to pull out 38 planes from action after allegedly not meeting FAA regulations. The airline immediately took the planes out of service to avoid any kind of safety trouble, and still managed to get 90% of their flights out on time.
Any other airline might have considered keeping the planes in service and investigating them one by one, like American Airlines did a few years ago when confronted with the same problem, but Southwest continues to be a great role model for those not-so-smart companies. I mean, just look at their dominance in the airline market the last five years.
Kudos, Southwest, yet again.
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